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No Stamp, No Problem: Online Bill Payment Quiz
by Staff
People now pay more of their bills online than they do through snail mail. Are you part of this change in financial management? If not, taking this quiz will help you learn more about online banking trends -- and how you can retain control of your money.

Which is NOT one of the main methods of online bill payment?

  • using your smartphone
  • using your bank's Web site
  • using a third-party bill paying service

Fiserv, which provides technology solutions to businesses, has conducted a Consumer Billing and Payment Trends survey every year since 2001. According to the survey, how many more people did their banking online in 2010 than in 2000?

  • six times
  • seven times
  • eight times

According to the Consumer Bill Payment Survey, in which year did online bill payments surpass traditional paper bill payments?

  • 2007
  • 2008
  • 2009

How many more people paid bills online in 2010 than when the Consumer Bill Payment Survey began in 2000?

  • seven times
  • eight times
  • nine times

What percentage of people with Internet access do their banking online?

  • 40
  • 60
  • 80

What percentage of people who bank online also pay their bills online?

  • 20
  • 40
  • 60

What was one of the major trends the Consumer Billing and Payment Trends Survey found about the type of people who pay their bills online?

  • Lower-income people are starting to use online bill payment.
  • The number of Caucasians using online bill payment are leveling off, but its use among other races is skyrocketing.
  • High-income families aren't using online bill payment.

About what percentage of bills were paid with paper checks in 2000?

  • 20
  • 40
  • 60

About what percentage of bills were paid with paper checks in 2010?

  • 15
  • 25
  • 35

True or False: In 2010, the Consumer Billing and Payment Trends Survey found that about half of all bills were paid online.

  • True
  • False

True or False: The Consumer Billing and Payment Trends Survey also found that nearly all online bill payers would stay loyal to their banks because of the positive bill-paying experience.

  • True
  • False

What did the Consumer Billing and Payment Trends Survey find was the next big trend in bill payment?

  • person-to-person online payment
  • mobile banking
  • virtual bill payment

In 2010, about what share of smartphone users conducted banking on their phone?

  • one-third
  • half
  • three-quarters

Who uses online banking more: men or women?

  • men
  • women

In 2002, men constituted 61 percent of online bankers. In which year did women take the lead?

  • 2005
  • 2008
  • 2010

True or False: Most people who pay bills through their bank's Web site also receive e-bills there.

  • True
  • False

Which of these is NOT the name of an online bill payment service?

  • MyEZBills
  • ChoicePay
  • FreeBillPay

According to the Electronic Payment Association, out of every 100,000 online bill payment transactions, how many are in error?

  • 38
  • 380
  • 3,800

If you find that there's a problem with one of your online bill payments, how long do you have to report it?

  • a week
  • 15 days
  • 30 days

What's the best way to go about disputing an online billing charge?

  • Write a letter to the biller.
  • Call your bank.
  • Call the biller immediately.